This page details our customer terms and conditions.
The Flower Shop 77 Barnsley Road, South Elmsall, Pontefract, West Yorkshire, WF9 2QW Tel: 01977 650083 Email: Please use the contact form to get in touch
Making a purchase could not be easier. Browse our shop online and add any bouquets or gifts you wish to buy to your shopping cart. Once you have finished your selection, click the “Checkout” button and you will be asked for a few details that we need to complete your order.
We accept debit and credit card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to US Dollars or your own local currency.
We accept most credit and debit card payments including Visa, Mastercard, American Express, Apple Pay & Google Pay. You may also order and pay for flowers over the phone by calling us.
Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We indicate acceptance of your order, and hence a contract between us, when payment has been processed.
We have included this term to protect us in the case that a mistake has been made in pricing, goods have been inadvertently under-priced, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders received before 1pm Monday to Saturday (UK time) for UK delivery will be delivered on the same day if required. Orders received after this time and international orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note: must be received before the same day cut off time). Orders placed to be delivered on a public holiday will be delivered the next working day.
Online deliveries can only be in the UK. To send flowers overseas please telephone.
No timed deliveries — except for funeral tributes and weddings.
Please telephone if you have an emergency order.
If you require specific flowers, please telephone at least 24 hours before delivery is required.
Orders are delivered once. If the recipient is not home, the flowers/plant are returned to the shop and a delivery note is left informing them that delivery was attempted and to collect from the shop.
If a neighbour is home, we may leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant, a new delivery date will be arranged with the recipient at The Flower Shop South Elmsall at the earliest convenience.
The Flower Shop South Elmsall are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges: Orders are inclusive of 20% VAT.
Credit Card Security: When the order is placed on our website, card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any website.
Guarantee: We guarantee your complete satisfaction.
Getting in touch: If you need to reach us, please email us using the contact form. Alternatively, you can telephone or write to us at the address shown above.
Privacy Policy: You can view our Privacy Policy online.
Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers.
We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.