We take your privacy seriously and are committed to protecting your personal information. We follow the procedures set out in this policy when using your information.
By using this website and providing your information, you accept the terms of and consent to us using your information in accordance with this policy.
For the purposes of the Data Protection Act 2018 , the data controller is The Flower Shop, whose contact details are available on our Contact page.
We will use the information we collect about you lawfully and only to process your order and provide you with the best possible service.
If you use our services or contact us with an enquiry, we may collect personal information such as your name, contact details, telephone number, email address and postal address. This information will only be used to respond to your enquiry or process your order.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email where necessary.
The information you provide will be held securely in the UK and may be accessed by our staff and by trusted providers who support our business operations.
We may share necessary information with third parties such as banking or merchant services and third-party suppliers where required to fulfil your order. Your order contact details (but not your credit/debit card or financial details) may be passed to relevant third-party suppliers solely for the purpose of delivering your order.
Where you give permission, we may use your personal information and may allow selected third parties to provide you with information about goods and services that may be of interest to you. We will not share your information with any third party for marketing purposes without your consent.
We may provide aggregate information about website usage to third parties, but this will not include information that identifies you personally.
If we intend to transfer your information outside the European Economic Area (other than to fulfil your order), we will obtain your consent beforehand.
We aim to ensure all personal information held is accurate and up to date. We rely on you to notify us if your information requires updating or deletion. We will respond to such requests efficiently.
Unless you have indicated your objection, our system may issue cookies to your computer when you log on to our website. Cookies are small files stored on your device that help improve your browsing experience.
Cookies allow us to monitor website traffic and personalise content. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect website functionality.
We employ appropriate security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction or damage. However, transmission of information via the internet is not completely secure, and we cannot guarantee absolute security.
We will retain your information only for as long as reasonably necessary or as required by law.
We will only disclose your personal data if we sell or transfer our business, if we are acquired by a third party, or where required or permitted by law.
You are entitled to request a copy of your personal data by contacting us.
We may amend this Privacy Policy from time to time. If we make substantial changes to how we use your personal information, we will notify you by posting an update on our website.
All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us.